Shipping & Cancellation Policy – Grillhound
At Grillhound, we take pride in delivering your custom outdoor kitchen safely, securely, and on time. Please read our shipping and cancellation policy carefully before placing your order. By purchasing from our store, you agree to the following terms:
Shipping Rates & Timeframes
Shipping rates vary depending on the product and delivery location. Shipping fees are clearly displayed on each product page.
While we aim to dispatch all orders promptly, please note that delivery times may vary due to courier availability, public holidays, weather conditions, or other unforeseen circumstances. If delays occur, we will keep you informed throughout the process.
Address Changes
Once your order has been submitted, we cannot guarantee changes to the delivery address. If you need to amend your delivery address, please contact us within 1 business day of placing your order at support@grillhound.com.au or call +61 1300 590 844. After this timeframe, changes may not be possible.
If the delivery address provided at checkout is incorrect and the item is returned to us, the customer will be responsible for the cost of re-shipping the item.
Order Confirmation & Dispatch
Once your order is placed, you will receive an order confirmation email. When your order ships, a dispatch confirmation will follow with tracking details.
No Cancellations
Grillhound does not accept order cancellations after a purchase has been made, as each outdoor kitchen is custom-prepared and processed specifically for your order. Please ensure all product choices and shipping details are correct before finalizing your purchase.
Returns & Exchanges
Grillhound does not accept returns or exchanges for change of mind, incorrect measurements, or unwanted items. We strongly recommend reviewing all specifications and dimensions prior to placing your order.
We comply fully with Australian Consumer Law. If a product arrives damaged, defective, or not as described, we will work with you to resolve the issue promptly.
Damaged or Faulty Items
If your item arrives damaged or faulty:
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Do not accept the delivery if damage is visible — note it with the courier and contact us immediately.
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If delivery occurs while you are not home, please inspect the item and contact us within 24 hours of delivery.
Send clear photos of any damage to support@grillhound.com.au along with your order number. Once verified, we will arrange a replacement at our cost. All returns for damaged or faulty items must be authorised by our support team and retain original packaging.
International Shipping
Grillhound currently ships within Australia only. Our products are built to Australian standards and require a 240V electrical system. We do not support or guarantee compatibility outside of Australia.
Need Help?
For shipping or order inquiries, please contact us:
📧 support@grillhound.com.au
📞 +61 1300 590 844
🏢 112e/6 Mandible Street, Alexandria, NSW 2015
🕘 9am – 6pm, 7 days a week