At Grillhound, we understand the importance of receiving your orders quickly and in perfect condition. That's why we take great care in packaging and shipping your order.
The purpose of this document is to lay out our shipping policies and procedures in a clear and concise manner. Just placing an order with our shop indicates your acceptance of these terms and conditions.
* The only brand that ships to Western Australia without a custom quote is Beefeater. All other brands don't ship to Western Australia without custom quote. Get in touch at support@grillhound.com.au for a custom shipping quote.
Shipping rates vary from product to product and prices can be found on the product page.Sometimes errors are made and products are not in stock. If this is the case and out of stock products are purchased an immediate refund will be made.
The order cutoff, shipping, and processing times
Once an order is submitted, the clock begins to tick until the package is packaged and ready for shipment (handed over to the carrier).
Within one to three business days (Monday through Friday), we'll process your order.
At 6:00 p.m., the last order will be accepted. The time in Sydney, Australia.
Transit time is the time it takes for a carrier to transport an item from a supplier to a customer.
Delivery is anticipated to take between two and eight business days (Monday through Friday).
Please note there is 6 week lead time on all Tagwood products.
Modalities of Supply:
Our products are shipped via Allied Express, TNT, Australia Post and Mainfrieght
Notice of Relocation
Once an order has been shipped, the address cannot be changed. Within 72 hours of placing your order, please email us at support@grillhound.com.au or give us a call at +61 1300 590 844 if you need to alter the delivery address.
Address Incorrect
If you give us an incorrect delivery address at checkout and we have to send the product back to you, you will be liable for paying the shipping expenses again.
Cancellations
We are happy to accept cancellations at any time before delivery has occurred if you change your mind about your purchase. Have a look at our refund procedure if your order has already arrived.
Accidentally Damaged in Transit
If you get an item that appears to have been damaged during shipping, please refuse delivery and get in touch with us immediately. In the event that the shipment was delivered without you being there to receive it, please get in touch with our customer service department at support@grillhound.com.au or by calling +61 1300 590 844.
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorised your credit card for the purchase.
Order Shipment:
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
International Orders:
We only ship within Australia. Please be aware that our products are made specifically for the Australian
market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
Track your order
We want to make it easy for you to track your order from the moment you make your purchase until it arrives at your doorstep. That's why we use the " AfterShip" to provide you with real-time tracking information.
Once your order has been processed and shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this information to track your order in real-time.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.
If your item(s) do arrived damaged please send photos to support@grillhound.com.au, then visit our Returns page and lodge your return claim online.
To reach us, please dial: +61 1300 590 844
Open from 9 a.m. to 6 p.m., Monday through Sunday.
Email: support@grillhound.com.au
Address: 112e/6 Mandible Street, Alexandria, Sydney, New South Wales, 2015, Australia