Returns & Cancellations Policy
At Grillhound, each of our outdoor kitchens is built-to-order and tailored to your selection. For this reason, we do not accept returns or change-of-mind cancellations.
No Change-of-Mind Returns
We do not accept returns for change of mind or incorrect selections. All purchases are considered final once placed. We encourage all customers to carefully review their order before completing the checkout process.
Compliance with Australian Consumer Law
We fully comply with Australian Consumer Law. If a product is faulty, damaged, or not as described, you are entitled to a remedy. In such cases, we will provide a repair, replacement, or refund as appropriate.
If your order arrives damaged or incorrect, please:
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Notify us immediately upon delivery
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Take clear photos of the issue
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Email us at support@grillhound.com.au on the same day of delivery
We will arrange for a replacement or refund at no cost to you, including any return shipping if required.
Cancellations
Due to the custom nature of our products, we do not accept order cancellations once production has commenced. If you need to make changes or cancel an order, please contact us within 24 hours of placing your order at support@grillhound.com.au or call 1300 590 844. After this period, we are unable to cancel the order.
Summary:
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No returns for change of mind
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No cancellations after 24 hours
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Full compliance with Australian consumer guarantees
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Faulty or damaged items will be repaired, replaced, or refunded at no cost to you
If you have any questions about our policies or your order, please contact our support team at support@grillhound.com.au.