What’s Covered
Grillhound provides a warranty against defects and will, at its discretion, repair or replace any cabinet, kickboard, or benchtop that experiences a failure in structural integrity when used for domestic purposes only.
Warranty Periods
- Cabinets, Kickboards & Benchtops: Covered for 5 years from the date of purchase. This warranty applies only to the original purchaser and remains valid as long as the product is installed in a home owned by the purchaser and used as their primary residence.
- Non-Structural Accessories (e.g., magic corner units, pull-out pantries, spice shelves, and similar items): Covered for 12 months from the date of purchase. Since these accessories are subject to potential overloading or misuse, claims made after 3 months may require inspection by a qualified tradesperson.
Exclusions – What’s Not Covered
This warranty does not cover:
- BBQs, fridges, and other appliances (these are covered by the respective manufacturer’s warranty)
- Normal wear and tear
- Accidental damage
- Improper handling or misuse
- Non-domestic use (e.g., commercial settings)
- Modifications or alterations to the product
- Incorrect assembly or installation
- Damage from excessive heat exposure
- Water damage or excessive moisture
- Outdoor use of products not designed for full exposure
How to Make a Warranty Claim
You may be eligible for a claim if:
- You are the original purchaser and can provide the original invoice
- The product was bought for personal, domestic, or household use
- The product was installed according to the provided installation instructions
You will not be eligible for a claim if:
- The product was assembled or installed incorrectly
- The product has been damaged by water or excessive moisture beyond normal outdoor conditions
- The property where the product is installed has been rented out for residential or commercial use at any time after purchase
Claim Process & Responsibilities
If your claim is valid, we will repair or replace the defective component with an identical or equivalent item if the original is unavailable. However, Grillhound is not responsible for any costs associated with delivery, removal, installation, or reinstallation.
To submit a claim, please contact our office at 1300 590 844
Your Consumer Rights
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, Compensation for any other reasonably foreseeable loss or damage, a repair or replacement if the product fails to meet acceptable quality standards and the issue is not classified as a major failure
By using this site and purchasing our products, you agree to the terms outlined in this warranty.