Payment Methods
We accept a variety of payment methods including credit cards, debit cards, PayPal, Apple Pay, and bank transfer. All payments are securely processed through Shopify’s encrypted payment gateway or coordinated directly with our team for bank transfers.
Payment Security
Your payment information is handled with care and protected by industry-standard SSL encryption. Grillhound does not store any credit card information. All payment details are securely transmitted and processed by our payment partners.
Deposits & Final Payments
We offer the option to place an order with a 50% deposit. The remaining balance is required in full before the order is shipped. Orders will not be dispatched until full payment has been received and confirmed.
Payment Verification
In some cases, we may need to verify your payment details before processing. If necessary, our team will contact you via email or phone to request additional information to confirm your order.
Order Cancellations
To cancel an order, please contact us as soon as possible. Orders can only be cancelled before they are shipped. Once your order has left our warehouse, cancellation is no longer possible.
No Refunds or Returns
Please note that Grillhound does not offer refunds or accept returns. Due to the custom nature and handling of our outdoor kitchen products, all sales are final once payment is processed.
If your item arrives damaged or there is an issue with your order, contact us within 48 hours of delivery at support@grillhound.com.au, and we will assist you accordingly.
Payment Disputes
If you have concerns or questions about a payment, please contact us immediately. We will do our best to resolve the issue promptly and fairly.
Thank you for shopping with Grillhound. We’re committed to providing you with a secure, reliable, and stress-free experience.
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