Definitions
The buyer has placed an order with the seller, often known as the owner of the website. An "ordering party" or "buyer" is the entity that makes a purchase. In this context, "goods" and "services" refer to whatever the buyer has acquired from the seller.
Payment
Grillhound’s online store is powered by Shopify, one of the world’s most trusted ecommerce platforms. Your payment information is protected by 256-bit SSL encryption, ensuring all transactions are private and secure.All payments are processed through secure, industry-leading providers like Shopify Payments, PayPal, Apple Pay, Google Pay, Visa, Mastercard, and American Express.Grillhound does not store your credit card details — payment data is encrypted and handled securely through our payment partners.
Grillhound's goal is to make online shopping a pleasurable and stress-free experience for everyone. Grillhound has added a security measure to verify your payment information. Prior to processing an order, it may be necessary to confirm the accuracy of some of the customer's information. Your order's security may depend on the accuracy and timeliness of the information you submit
Shipping Policy
The buyer will be responsible for paying any shipping costs set by the seller. The seller is on the hook for the entire purchase price if the item is lost or stolen during transit. The seller will take all reasonable precautions to prevent loss, destruction, or damage to the goods or services it provides to the buyer during transit. Please refer to our shipping policy if you have any further inquiries about our shipping procedures.
Returns & Refunds Policy
Due to the custom nature and logistical complexity of our outdoor kitchen products, Grillhound does not accept returns or offer refunds once an order has been delivered.
We encourage all customers to review product specifications, measurements, and installation requirements carefully before placing an order.
If your product arrives damaged or there is an issue with your order, please contact us at support@grillhound.com.au within 48 hours of delivery, and we’ll work with you to resolve it promptly.
By completing a purchase on our site, you accept the terms of our billing policy..