Explain the several options I have for making a payment.
All prices are shown in Australian dollars (AUD), and we accept both debit and credit cards as methods of payment. We welcome payments made using PayPal, Google Pay, Apple Pay, and all major credit cards (Visa, MasterCard, and American Express).
Is there any way to correct a mistyped email address?
If you could contact us at support@grillhound.com.au or by dialing +61 1300 590 844, we could make the necessary changes to your account information. We can modify your personal details like email and name/address, but not the order itself. If you don't give us a complete and correct address, the package we mail to you will be returned to us, and we may opt to ignore your request altogether.
Can I be sure that my online payment won't be intercepted?
All of your private information is entered into an SSL-secure website when you pay for an online purchase with a credit card. After that, we send your order data over a secure SSL connection for your payment card company to approve. Your credit card information is never stored on our servers.
When can I expect to get my order?
We are the most thorough shippers around. Order processing time is typically between one and three business days (Monday through Sunday). The estimated delivery time is 2–8 business days.
When will my order be shipped, and how can I track its progress?
When your order ships, you'll get an email with a tracking number. After a day has passed since your order has been dispatched, you will receive an email with the tracking number.
I would like to cancel my order if possible.
If you cancel your order, we will not charge you. Your order can be canceled or modified up to 72 hours after you receive your order confirmation. If your order ships before the changes have been made, you can return any unused items for a full refund.
How Can I Proceed If Some of My Order Is Missing?
If there is anything further, we can do for you, please don't hesitate to contact us at support@grillhound.com.au.
What should I do if the item(s) I received is defective, incorrect, or damaged?
Please let us know within 30 days of receipt if any items were damaged, incorrect, or missing from your transaction. Please document the arrival of your package with a photo(s), your order number, and any other information that may be helpful. We pledge to make every effort to solve your problem quickly.
Suppose I'm not at my house.
If you are not present during the initial delivery attempt, your package will either be redelivered the next business day, or the delivery partner will contact you to arrange a new delivery time.